Privacy Policy

This Privacy Policy describes how Reply4 (\"we\", \"our\", or \"us\") collects, uses, and shares information about you when you use our website (www.reply4.com) and our email assistant service (collectively, the \"Service\"). Please read this Privacy Policy carefully to understand our practices regarding your personal data.

Definitions

• Account: A unique account created for you to access our Service or parts of our Service.
• Company: "Reply4", "we", "us", or "our" refers to the legal entity operating the Service.
• Cookies: Small files placed on your device by a website, containing details of your browsing history and preferences.
• Data Controller: For GDPR, the Company is the legal person determining the purposes and means of processing Personal Data.
• Device: Any device that can access the Service, such as a computer, smartphone, or tablet.
• Personal Data: Any information relating to an identified or identifiable individual (see GDPR/CCPA definitions).
• Service: The online and/or mobile services, website, browser extension, and software provided by Reply4 at www.reply4.com and through our browser extension (Reply4 Email Assistant).
• Service Provider: Any natural or legal person who processes data on behalf of the Company (e.g., payment processors, cloud providers).
• Usage Data: Data collected automatically, generated by the use of the Service or from the Service infrastructure itself (e.g., duration of a page visit).
• You: The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Data Subject Requests and Your Rights

You may submit a Data Subject Request or other privacy request by contacting us at support@reply4.com. Depending on your location, you may have rights under GDPR, CCPA, or other laws, including the right to access, correct, delete, restrict, or object to processing of your data, and the right to data portability. We may need to verify your identity before processing your request.

GDPR Privacy

For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process your Personal Data in accordance with the General Data Protection Regulation (GDPR). You have the right to access, rectify, erase, restrict, or object to processing of your data, and to data portability. You may withdraw your consent at any time. To exercise your rights, contact us at support@reply4.com. You also have the right to lodge a complaint with a supervisory authority.

CCPA Privacy

This section applies to California residents. Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information is collected, used, shared, or sold; the right to delete personal information; the right to opt out of the sale of personal information; and the right to non-discrimination for exercising your rights. To exercise your rights, contact us at support@reply4.com. We do not sell any personal information or user data to third parties. We do not sell the personal information of users under 16 years of age.

Tracking Technologies and Cookies

We use Cookies, web beacons, tags, scripts, and similar technologies to track activity and store certain information. Cookies can be "Persistent" or "Session" Cookies. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. For more information about the cookies we use and your choices, see our Cookies Policy.

Third-Party Services and Social Media

Our Service may allow you to register or log in via third-party social media services (e.g., Google, Facebook). If you do so, we may collect information associated with your third-party account. Our Service may also contain links to third-party websites and services. We are not responsible for their privacy practices. Please review their policies before providing any information.

Analytics, Advertising, and Remarketing

We use third-party Service Providers for analytics (e.g., Google Analytics, Mixpanel), advertising (e.g., Google Ads, Facebook), and remarketing. These providers may use cookies and similar technologies to collect and analyze information about your use of the Service and to deliver targeted advertising. You can opt out of certain analytics and advertising features as described in their privacy policies.

Email Marketing

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any or all of these communications by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Payments

We may provide paid products and/or services. In that case, we use third-party services for payment processing (e.g., Stripe, PayPal, Paddle, LemonSqueezy). We do not store or collect your payment card details. That information is provided directly to our payment processors, whose use of your personal information is governed by their privacy policies.

Behavioral Remarketing

We use remarketing services to advertise to you after you accessed or visited our Service. We and our third-party vendors use cookies and non-cookie technologies to help us recognize your device and understand how you use our Service so that we can improve our Service and serve you advertisements that are likely to be of more interest to you. You can opt out of personalized advertising by following the instructions in the privacy policies of our advertising partners.

International Transfers

Your information may be transferred to and processed in countries other than your own. By using the Service, you consent to such transfers. We take reasonable steps to ensure your data is treated securely and in accordance with this Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6.1 Browser Extension Security

Our browser extension implements additional security measures:

• Local Storage Encryption: Authentication tokens and user preferences are stored securely in your browser's local storage using industry-standard encryption methods.
• Secure Communication: All communication between the extension and our servers uses HTTPS encryption to protect data in transit.
• Minimal Permissions: The extension requests only the minimum browser permissions necessary to provide its functionality.
• No Persistent Storage: Email content processed through the extension is not stored locally on your device or permanently on our servers.
• Session Management: Extension sessions are managed securely with automatic timeout and secure token refresh mechanisms.

6.2 Data Collection by Browser Extension

Our browser extension collects and processes the following data:

• Email Content: The extension accesses email content that you choose to process for reply generation. This content is temporarily transmitted to our servers for AI processing and is not stored permanently.
• User Authentication: Authentication tokens are stored locally in your browser to maintain your session with our service.
• Usage Analytics: Basic usage statistics such as feature usage frequency and error reports to improve the extension's performance.
• Browser Information: Basic browser and system information for compatibility and troubleshooting purposes.
• Website Interaction: The extension interacts with supported email service websites (Gmail, Outlook, Yahoo Mail) to provide its functionality.

Important: The extension does not read or access your emails without your explicit action. It only processes email content when you actively use the reply generation feature. The extension does not track your browsing activity or collect personal information without your consent.

6.3 Extension Privacy Guarantees

• No Data Sale: We never sell, rent, or share your personal data with third parties for marketing purposes.
• No Background Tracking: The extension does not run background tracking scripts or monitor your browsing behavior.
• No External Analytics: The extension does not use external analytics services that could track your activity.
• Minimal Data Collection: We only collect data necessary for the extension's functionality.
• Local Storage Only: Sensitive data like authentication tokens are stored locally in your browser, not on our servers.
• No Cross-Site Tracking: The extension does not track you across different websites or services.

7. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

If you are located in the EEA, United Kingdom, or Switzerland, we ensure that any transfer of your personal information to countries outside these regions is done in accordance with applicable data protection laws, including through the implementation of appropriate safeguards such as standard contractual clauses.

8. Children's Privacy

Our Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our records.

9. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of these third parties.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and to hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

The types of cookies we use include:

• Essential Cookies: Necessary for the operation of our Service.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Service.
• Functionality Cookies: Enable us to personalize our content for you and remember your preferences.
• Targeting Cookies: Record your visit to our Service, the pages you have visited, and the links you have followed.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@reply4.com

13. Google Analytics and Google reCAPTCHA

We use Google Analytics and Google reCAPTCHA to help protect our Service and analyze usage patterns. These services are provided by Google LLC. When you use our Service, certain information (including your IP address, device information, and behavioral data) may be collected and transmitted to Google. This data is processed in accordance with Google's Privacy Policy.

• Google Analytics is used to understand how users interact with our Service and to improve user experience.
• Google reCAPTCHA is used to protect our Service from spam and abuse.
• Both services may collect and process data such as your IP address, browser information, and user behavior on our site.

For more information, please review the Google Privacy Policy.

14. Fraud, Abuse, and User Responsibility

By using our Service, you agree that you will not use Reply4 for any fraudulent, illegal, abusive, or unethical activities, including but not limited to phishing, spamming, scamming, impersonation, or bypassing security restrictions. Any such activity is strictly prohibited and will result in immediate suspension or termination of your account without notice or refund.

We reserve the right to monitor user activity for signs of fraud, abuse, or suspicious behavior. We may block, suspend, or delete any account at our sole discretion if we suspect or detect any such activity, without prior notice and without refund.

We may share user data with law enforcement authorities or third parties if required by law, or if necessary to investigate, prevent, or take action regarding suspected fraud, illegal activities, violations of our policies, or threats to the safety of any person or the security of the Service.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We are not responsible for any loss or damage arising from your failure to protect your account information.

We disclaim all liability for any damages or losses resulting from your use of the Service in violation of these terms, or from any fraudulent or abusive activity by you or any third party.