Refund Policy

Thank you for using Reply4.

We offer a digital service that provides AI-generated email responses. As such, all purchases are considered final. However, if you experience technical issues or are dissatisfied with your purchase, please contact us at support@reply4.com within 14 days of your subscription date. We will review your case and issue a refund at our sole discretion if the service has not been used excessively.

All refund requests must include your account email and reason for the request. We do not guarantee refunds but aim to ensure customer satisfaction.

If you subscribed via a third-party platform (e.g. Paddle, PayPal), their refund policies may also apply.

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Consumer Right to Cancel (Paddle)

If you purchased via Paddle and are a consumer, you have the right to cancel your order and return the product within 14 days from the day after your transaction is completed, without giving any reason. To exercise this right, please contact Paddle directly using their Contact Us form before the 14-day period expires. Paddle will acknowledge receipt of your cancellation request without delay.

Please note: For subscription services, this right to cancel applies only to the initial subscription and not to automatic renewals.

You may also use the model cancellation form provided by Paddle or make any other clear, unambiguous statement through their available communication channels.

Refund Policy

Due to the nature of our product, which provides immediate access to digital features and services (e.g., one-time generation credits), all purchases are final and non-refundable.

Access to features and generations is granted immediately upon successful payment.

Please make sure you understand what you are purchasing before proceeding. If you experience any technical issues, please contact our support team and we'll do our best to help.